PetSmart

Ms Courtney is a fantastic trainer. Our dog, a Corgi, is a challenging breed and Courtney has been pivotal in getting him started on his training journey. Ms Courtney also works well with the people, not just their animals. We've signed up for the intermediate and advanced courses, that's how impressed we are with the training offered. We look forward to several more weeks of training with Ms Courtney and this Petsmart location!

We took our golden retriever Boris here for a wash for the first time. He was never cage trained. And and behaved stressed during the washing/drying process. The staff were extremely professional and friendly. They quickly informed us about the dog’s reaction and called us to take him back. We really appreciate how attentive and thoughtful they were with our dog. They did not deny any future services, they offered us an option to order express cleaning next time to avoid the cage and the associated stress. We are very satisfied with the service and we will be coming back regularly.

This location has gone completely down hill. I’m always provided the excuse that they’re under staffed (which has been ongoing for over a year), walk in services take 20mins just to get acknowledged/ checked-in and the overall experience isn’t great. The staff has no sense of urgency and often times are doing administrative tasks instead of grooming. If you show up first thing in the morning, the staff is scrambling because they’re late and then make you wait 10 mins so they can go through opening procedures before they acknowledge you. I go to this location simply out of convenience and I don’t recommend if you can avoid it.

First of all, I’d like to thank Larry for being so helpful, and kind. I thought he might be the manager, because of his professional demeanor, and how knowledgable he was. He also helped my friend, with his purchase of a 55 gallon aquarium, and helped him get it loaded in his van. I really appreciate Larry’s help with everything. Thank you Larry…!! I’d like to also thank Tasha for being so helpful with the 55 gallon fish tank as well…She’s very knowledgeable, and knows a lot about the fish. Thank you Tasha….!! I also spoke with MaryLou, the manager over the phone. She was very kind, patient, and friendly as well. She did not hesitate to answer each of my questions. Thank you MaryLou…!! And lastly, I want to compliment the appearance of the store. When you walk in the door, it’s very inviting, friendly employees, and very clean, and organized. Everything looks very neat and tidy. You can tell someone has really taken pride in their jobs. It’s obvious, that the manager has done a great job with her employees. Thank you all for making every visit to your store a pleasure, and for being the best PetSmart store I’ve ever been to…. We will definitely shop with you again…….!!

The young lady that works Saturday August 12th in the fish section was very professional, and very nice. She got my four fish out of the water with her great technique it ain't which wasn't easy cuz these four fish were flying around before she even put the net in the water. She was very informative to the customer before me as what to do and not to do with goldfish. But she needs some new updated equipment. A lot of the tanks, their filter systems are broken or not working and not filtering the water right. She needs some new equipment!